General Terms and Conditions – Van Doorn Exclusief B.V.

Terms and Conditions

Terms and Conditions – Van Doorn Exclusief B.V.

Article 1 – Definitions

  1. Entrepreneur: Van Doorn Exclusief B.V.

  2. Customer: any natural or legal person who enters into an agreement with the entrepreneur.

  3. Agreement: any purchase agreement between the entrepreneur and the customer concerning the products offered by the entrepreneur.

  4. Products: leather dye, leather sealant, coatings, accessories, and other leather products custom-made by the entrepreneur.

Article 2 – Applicability

  1. These terms and conditions apply to all offers, orders, and agreements between the entrepreneur and the customer.

  2. Deviations are only valid if agreed upon in writing.

Article 3 – Products and Customization

  1. All Van Doorn Exclusief products are custom-made to order. This ensures the customer always receives a product of guaranteed quality.

  2. The entire product line is developed and produced in the Netherlands.

  3. Images, colors, and descriptions on the website are as accurate as possible but may differ from the final product.

Article 4 – Ordering and Conclusion of Agreement

  1. An agreement is concluded as soon as the customer places an order and the entrepreneur confirms it.

  2. The entrepreneur reserves the right to refuse an order or to impose additional conditions.

Article 5 – Prices and Payment

  1. All prices are stated in euros, excluding shipping costs, unless otherwise indicated.

  2. Payment must be made via the offered payment methods and prior to delivery, unless otherwise agreed upon in writing.

Article 6 – Delivery and Delivery Time

  1. Delivery takes place at the address provided by the customer.

  2. Stated delivery times are indicative. Exceeding them does not entitle the customer to compensation or dissolution of the agreement.

  3. The risk of loss or damage to products transfers to the customer once the products have been handed over to the carrier.

Article 7 – Right of Withdrawal / Returns

  1. Because the products are custom-made to order (customization), the statutory right of withdrawal (14-day return policy) does not apply.

  2. Returns are only accepted if there is a demonstrable defect in the product.

Article 8 – Warranty and Complaints

  1. The entrepreneur guarantees that the products comply with the agreement and the stated characteristics.

  2. Complaints must be reported in writing within 7 days of receipt, with a clear description of the problem.

  3. If a product is demonstrably defective, the entrepreneur will, at their discretion, repair, replace, or compensate for the product.

  4. The warranty expires in case of improper use, incorrect maintenance, or use contrary to the instructions provided.

Article 9 – Liability

  1. The entrepreneur is not liable for damage caused by incorrect or improper use of the products.

  2. Liability is limited to the invoice value of the product concerned.

  3. The entrepreneur is never liable for consequential damage, including loss of profit or damage to third parties.

Article 10 – Intellectual Property

  1. All rights to products, designs, texts, photos, logos, and brand names developed by the entrepreneur belong to Van Doorn Exclusief B.V.

  2. Without the entrepreneur's written permission, it is not permitted to copy, distribute, or use materials.

Article 11 – Force Majeure

  1. The entrepreneur is not liable for delays or shortcomings arising from circumstances beyond their control, including: disruptions at suppliers, strikes, fire, government measures, or natural disasters.

Article 12 – Applicable Law and Disputes

  1. Dutch law exclusively applies to these terms and conditions and all agreements.

  2. Disputes will be submitted to the competent court in Gelderland, unless mandatory law dictates otherwise.